It is important that you know the phone numbers that you should call in relation to counter terrorism activities. Your assistance with reporting suspicious activity may help prevent attacks in NSW. You may think the information you have is unimportant, but it may be the missing piece that police need.
Please take note of these numbers, and when you should call them.
- In an emergency call: Triple Zero (000)
- Emergency Smart phone app
- Report suspicious activity to the National Security Hotline: 1800 1234 00
- Call Crime Stoppers on 1800 333 000 to report information about crime
- Police Assistance Line on 131 444 can also assist you by advising where you can go to make the report, or by arranging for police to come and see you.
If you do not speak English well, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact any of the numbers to interpret for you.
In an emergency - call Triple Zero (000)
Call Triple Zero (000) for urgent assistance from Police, Fire or Ambulance. This is a free call from any phone in Australia, even a disconnected mobile or public phone. For teletypewriter users (hearing/speech impaired), call 106.
After you dial Triple Zero (000), an operator will ask which service you require - Police, Fire or Ambulance. When you are on the phone, it is important to remain calm and speak slowly. Do not hang up until the operator has received the required information.
You should call Triple Zero (000) in a life threatening or time critical emergency, such as when:
- someone is seriously injured or in danger
- there is serious risk to life or property
- a crime is being committed and/or a further crime may be committed
- someone you suspect has committed a crime is close by or their location is known, and there is an opportunity to arrest the suspect
- witnesses may leave the scene of a crime or evidence might be lost if police do not get there quickly
- a victim is seriously distressed.
What happens when you call Triple Zero (000)?
- When you dial Triple Zero (000), your call is connected to the emergency call service centre.
- You will be prompted by the operator 'Police, Fire or Ambulance?'
- Advise the operator of the service you require. If you are calling from a mobile or satellite phone the operator will ask for other location information.
- Your call will immediately be transferred through to the emergency service you request, who will take details of the situation.
- Stay on the line, speak clearly and answer the operator's questions.
- You will be asked to provide details of where you are, including street number, name and nearest cross street, and locality. In rural areas it is important to give the full address and distances from landmarks and roads, not just the name of the property. If travelling on the motorways or along rural roads, include details or towns or nearest exits passed through.
- Don't hang up until the operator has all the information they need. If possible, you will be asked to wait for a police officer at an arranged location.
Make sure you are prepared for a Triple Zero (000) emergency
- Make sure you, your family, and overseas guests know the Triple Zero (000) number.
- Sit down with your family and teach children how and when to use the Triple Zero (000) number.
- Record the Triple Zero (000) number beside the telephone at home and work.
- Lock the keypad of mobile phones to ensure accidental calls to Triple Zero (000) don't occur.
- Callers with hearing impairments can call the one zero six (106) text-based emergency call service using a textphone.
Emergency + Smartphone App
The NSW Police Force, as part of Australia's Triple Zero Awareness Working Group, has assisted to develop the smartphone app Emergency+ for iOS and Android devices.
With 65% of calls to Triple Zero (000) made from mobile phones, often callers cannot provide emergency operators with their exact location. The Emergency+ app overcomes this problem by using the caller's smartphone's GPS functionality to provide latitude and longitude/GPS coordinates.
National Security Hotline
Do you have information which you think could make a difference to keeping the community safe? Have you seen heard something suspicious that just doesn't seem right?
You can provide information in confidence by telephone, e-mail or post to help us address national security threats. The information you provide could be an important piece of the puzzle to prevent a terrorist attack.
Contacting the National Security Hotline
- To report suspicious behaviour, contact the National Security Hotline on 1800 1234 00. You can report information anonymously.
- If you are calling from overseas, you can call the Hotline on (+61) 1300 1234 01.
- If you do not speak English well, call the Translating and Interpreting Service on 13 14 50 and ask them to contact the National Security Service and interpret for you. For teletypewriter users the number is 1800 234 889.
You can also contact the National Security Hotline in the following ways:
- Email: firstname.lastname@example.org
- MMS: 0429 771 822
- Mail: National Security Hotline
3-5 National Circuit
BARTON ACT 2600
For more information visit the National Security website
Crime Stoppers - 1800 333 000
You can report information about crime anonymously to Crime Stoppers by:
- calling 1800 333 000
- visiting www.crimestoppers.com.au
- emailing email@example.com
Crime Stoppers is a community based program which encourages the public to share information about:
- People wanted by police
- Unsolved crimes and future crime being planned
- People you know who have committed criminal offences where they have not been arrested
- Suspicious or unusual activity.
Police Assistance Line (131 444)
The Police Assistance Line (131 444) operates 24hrs a day, 7 days a week.
If you are a victim of a crime, other than life threatening or time critical emergency situations, you should contact the Police Assistance Line.
Phoning 131 444 allows you to report crime over the phone. Once your report is completed by a customer service representative, your information is immediately available to your local police.
If the crime you wish to report can not be taken over the phone, due to its serious nature, the operator will assist you by advising where you can go to make the report, or by arranging for police to come and see you.
Types of crime you can report include:
- break and enter
- fail to pay for fuel (service stations only)
- motor vehicle/vessel theft
- malicious damage, including graffiti
- minor traffic crashes*
- lost property
- taxi fare evasion
When a police response is required, the Police Assistance Line will arrange for police officers to attend.
They can also assist you with general police inquiries.
By phoning Police Assistance Line, rather than your local police station, you are freeing up police officers who could otherwise be on the street actively preventing and investigating crime in your community.