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What assistance will be available to persons directly affected by the incident?

As soon as possible after an incident, reception centres will be set up nearby to provide support to victims, and family and friends of people affected by the event. These centres will enable agencies to follow up those directly affected by the terrorist incident to ensure they receive access to appropriate services such as registering their details, or receiving basic medical assistance.

These will be serviced by:

  • officers from the NSW Police Force
  • staff from the NSW Department of Justice
  • NSW Health officers
  • trained volunteers from non-government agencies experienced in providing general welfare services and psychological support.


The ' Register. Find. Reunite.' site may also be be activated.

'Register. Find. Reunite.' is a voluntary registration and enquiry service provided by the Australian Red Cross that registers, finds and reunites family, friends and loved ones after an emergency through a computer based filing and retrieval system. This is an important service during a terrorist incident as any terrorist event is most likely to be broadcast internationally.

Depending on the incident, some people may temporarily be unable to get home or even suffer damage to their home and possessions. Basic welfare services can be provided to support people at this crisis stage and their needs can be assessed at the reception centre. This may extend to temporary accommodation overnight if required. Access to accurate information is also available at the reception centre to assist people in their forward planning, including referrals to connect people back into local community services. Access to crisis counselling or follow up where requested will also be arranged through NSW Health.

Information on emergency preparedness from a health perspective is available at the NSW Health website.